What is Citi Mobile?

The functions of Citi Mobile

Viewing account balances and detailed account information

View the balance of your credit card account, bank account and mutual fund investments, as well as detailed information relating to your transactions.

Transfers

• Between your own Citi accounts
• To other Citi accounts in Hungary, to payees that have been registered in advance.
• Forint transfers to other banks in Hungary, to payees that have been registered in advance.

Booking time deposits

Book time deposits at the latest effective interest terms, up to the amount of funds available in your account.

Branch and ATM search

Locate the nearest automated teller machine (ATM) or bank branch.

Viewing the latest promotions and special offers

View Citibank's latest special offers and promotions.

How can I access Citi Mobile?

Using the Citi Mobile service is only possible with a mobile telephone that has a mobile internet and/or WiFi connection. There are two ways of accessing the service:

1. You can install a dedicated app directly onto your mobile device.

Downloading the free program for Android users:

Downloading the free program for iPhone users:

2. Or use your phone's built-in web browser to access the service.

To use the service, direct the web browser of your mobile device to the mobile.citibank.hu website.

Whichever method you use, you can log in to Citi Mobile using your Citibank Online user ID and password. If you are not yet registered with Citibank Online, please visit this page https://www.citibank.hu/HUGCB/JSO/signon/DisplayUsernameSignon.do?locale=en_HU using your computer, and create your user ID and password (by selecting the "Create your user ID" option).

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.

Frequently Asked Questions

1. What is Citi Mobile?

A Citi Mobile is a version of the Citibank Online internet banking service, optimised for smartphones. Wherever you happen to be, Citi Mobile helps you to manage your finances simply and conveniently. From now on you can use your mobile telephone to transfer funds, request account information, book time deposits, and access the Branch and ATM search function and many other services.

2. Is Citi Mobile free of charge?

Citi Mobile is a free banking service, for which Citibank will not charge you any fees. However, it may be the case that your mobile service provider - depending on the package of tariffs that you use - charges a fee for access to data services. Please ask your service provider about the applicable fees.

3. Do I have to download or install any software to use the service?

It's up to you to decide whether to use the web browser built into your telephone to access Citi Mobile, or to download our latest app to your phone.

If you choose to download the app:

Downloading the free program for Android users:

Downloading the free program for iPhone users:

4. Is Citi Mobile safe?

Owing to its security system, Citi Mobile is just as safe as Citibank Online: The app is protected by strong (128-bit Secure Socket Layer) encryption. Access to the system is provided through a secure login process.

Citi Mobile does not store financial data on your mobile phone. After five minutes of inactivity users are automatically logged out, to prevent unauthorised persons from accessing your account.

These security solutions are not fully supported by certain Opera Mini and Opera Mobile browsers, which is why Citi Mobile cannot be accessed using these browsers. Instead of the Opera browsers we recommend that you use another browser, preferably the one installed on your mobile phone by the manufacturer.

5. Why should I use Citi Mobile rather than just using Citibank Online through my mobile telephone?

Citi Mobile is a customised version of Citibank Online, which you can access using your mobile phone via the internet at any time. The special layout of the screens makes it as convenient as possible to manage your finances using your mobile phone, no matter where you happen to be at the time. The most suitable device for using Citibank Online is a personal computer (PC/Mac).

6. Do I have to use a particular mobile service provider?

Citi Mobile is available to all customers who already use the Citibank Online service and who can access the internet with their mobile phones. For information on accessing the internet via your mobile phone, please enquire at your mobile service provider.

7. Does Citi Mobile work with pay-as-you-go mobile phone subscriptions?

Please ask your service provider if it offers data services to users with pay-as-you-go subscriptions, and what the fees are.

8. Why doesn't the speed of the internet connection remain consistent when using Citi Mobile?

The speed of the mobile telephone's internet connection can vary depending on various factors, such as your location, the network coverage, the service provider, the connection and the type of mobile device. When designing Citi Mobile we made an effort to keep the volume of data and download times to a minimum.

9. Can I access Citi Mobile when I'm abroad?

Yes, you can access Citi Mobile anywhere, as long as your mobile telephone also has a mobile internet connection or a wireless internet connection that works when you are abroad. Citi Mobile is a free service, but it may be the case that your mobile service provider - depending on the package of tariffs you use - charges extra fees for the provision of data services abroad.

Please ask your service provider about the applicable fees.

10. Can I access Citi Mobile with any mobile phone?

A Citi Mobile is accessible with most mobile devices, but the iPhone, Android and Symbian operating systems ensure the best user experience.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.